Data Protection Statement

1. Introduction

In this document, we inform you, in particular, about the entity responsible for processing your data, the data we collect when you visit our websites and use our services, the purposes for which we process this data, and the entities to which we transfer your data, if applicable. We also inform you about the duration of the processing of your data, the legal basis for this processing (to the extent that such a basis is necessary), and the rights you can exercise against us regarding the processing of your data. This Data Protection Statement applies to all your data that we already possess and any that may be transmitted to us in the future. Please note that we may amend this Data Protection Statement at any time. The current version published on our website is authoritative.


Personal data is defined as any information relating to an identified or identifiable natural person (hereinafter referred to as "Personal data"). This includes, in particular, information such as name, address, telephone number, email address, and, where applicable, IP addresses and device IDs. The generic term "data" as used in this Data Protection Statement encompasses both personal data and anonymised or non-personal data. The term "processing" refers to any operation performed on data, including collection, recording, use, transformation, dissemination, storage, or erasure of data, regardless of the means or process used (hereinafter referred to as "processing").


Before making other people's personal data available to us, please ensure that they have read this Data Protection Statement, and only transmit their personal data to us if applicable data protection legislation allows you to do so.


2. Name and address of the data controller

The party responsible for data processing in accordance with this Data Protection Statement is:

Cabinet dentaire de Bourg-en-Lavaux Sàrl
Rue Davel 11, Cully, 1096, Switzerland
Dr.sabina.pop@gmail.com


3. Categories of data processed

When you visit our website, use our services, and contact us, we collect certain data. Generally, we collect this data directly from you. The personal data we process may include:


  • Data that is obtained or disclosed during visits to our website or use of our services; This includes IP and MAC addresses or the ID of the device used, cookies, the web pages you have visited and the search terms you have entered, entries in dialouge boxes, ratings, the date, time and duration of visits, clicks, referrers/exit URLs, information relating to the date and time of use, browser and device type, operating system and Internet service provider, and the amount of data transferred;
  • Data exchanged in the context of or in connection with contacting us, for example communication by post, telephone, email, contact form, etc. (in particular name, contact details, gender, marital status, date of birth, professional title, photo, collaborators, language, payment information);
  • Data that is communicated when subscribing to a newsletter or downloading files (e.g. software) (in particular email address and name);
  • Data provided in connection with the establishment of a customer account for online purchases and in relation to orders placed (in particular username, password, chosen payment method and delivery address);
  • Data relating to offers and contracts concluded (contract date, type of contract, content of the contract, contractual product, parties to the contract, duration of the contract, value of the contract, modifications to the contract, payment details, contact details, contact persons, billing and correspondence addresses, customer feedback, cancellations, disputes, etc.);
  • Data communicated within the context of the comment function (in particular email address, username you have chosen, if you do not post anonymously, as well as your IP address);
  • The data that you provide in connection with any participation in competitions or surveys, or other similar operations.

The aforementioned data is not always personal data. As a general rule, unless you register (e.g., for a newsletter or online shop), we are unable to link the data generated during the use of our services to a specific individual. However, in individual cases, such a link may be possible if this data is combined with other data.


We draw your attention to the fact that the information provided in connection with the use of the contact form or the comment function may include sensitive data (such as health data) that you have voluntarily made available to us.



4. Purposes of the processing

To the extent permitted by law, we will process Personal Data in particular for the following purposes:


  • preparation, conclusion, execution and processing of contracts;
  • offering, development and improvement of our offerings, development of new services, operation, maintenance, optimisation and guarantee of the security of our services and our infrastructure;
  • user management of our services, identity checks, logins and other authentications;
  • maintenance, management and development of our customer relationships, communication with customers and third parties, promotions, advertising and marketing, offering personalised services and relevant content;
  • quality control, statistical analysis;
  • compliance with legal or regulatory obligations and internal rules, application of the law, civil, criminal or administrative procedures, complaints, combating abuses, investigations and responding to requests from authorities or official services.



5. Legal basis

To the extent that a legal basis is required by applicable data protection legislation, we use personal data for the aforementioned purposes based on the following legal grounds:


  • execution of a contract;
  • compliance with legal obligations;
  • consent obtained by localsearch or by a third party;
  • legitimate interests of localsearch or third parties, in particular
  • offering and supplying services;
  • advertising and marketing;
  • maintaining relationships and communicating with users;
  • user management, identity controls, connections;
  • compliance with legal or regulatory obligations, application of the law, civil, criminal or administrative procedures, complaints, investigations and responding to requests from authorities.



6. Publication and transmission of data

We may publish and transmit the data in accordance with the following provisions


Data subcontractors

We are entitled to engage third parties to provide certain services (IT services, application operation, management, delivery, etc.) or to process and store data (hereinafter referred to as "data processors"). Data processors may access and process personal data within the scope of the mandate we have entrusted to them. We contractually obligate data processors to comply with data protection legislation and to process data in the same manner as we do. Data processors who may receive personal data may be located in any country, including Switzerland, Germany, Israel, and the United States.


Contractual partners

We may transfer data to our contractual partners (distribution partners, service providers, financial institutions, etc.). This occurs, for example, to fulfil contractual obligations, to provide certain services, for debt collection and marketing purposes, to analyse the use and operation of our services, systems, and infrastructure, and for payment processing. Acquirers or parties interested in acquiring business units, companies, or parts of companies are also potential recipients. Contractual partners may access and process personal data for their own purposes (for example, to perform their contracts or fulfil their legal obligations). In this context, they are also required to comply with applicable data protection legislation. Contractual partners who may receive personal data may be located in any country, including Switzerland, EU or EEA countries, and the United States.


Transmission to the authorities

In certain situations, we may disclose data to authorities, official services, and other third parties. We do so when requested by authorities or official services, or when we believe we are legally obligated to do so.



7. Shelf life

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Certain personal data is also subject to legal retention obligations of ten years or more, which we comply with. We may also retain personal data for at least the applicable limitation periods, which in many cases are five or ten years. However, as a general rule, we delete personal data generated in connection with the use of our services (protocols, logs, analytics, etc.) and which is not subject to such retention or limitation periods earlier, namely as soon as its processing is no longer of interest to us. Anonymised data may be retained for longer periods. Subject to any express contractual agreement, we are not obligated to retain data for a specific period.



8. Data Security

We employ appropriate organisational and technical security measures to protect your data against accidental or intentional manipulation, loss, total or partial destruction, or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.


9. Your rights (rights of the data subject)

Every data subject has the right to access their personal data. They also have the right to request that we rectify or erase their personal data, or restrict its processing and use, and may also object to such processing. Generally, however, the data subject must be able to clearly prove their identity to exercise these rights. If the data subject has consented to the processing of their personal data, they may withdraw their consent at any time. In certain cases, the data subject has the right to receive the data generated during the use of online services in a structured, commonly used, and machine-readable format that allows for the continued use and transmission of this data. Requests relating to these rights should be sent to the address mentioned above. We reserve the right to limit the rights of the data subject to the extent permitted by law and, for example, to not provide complete information or to not erase data. Furthermore, we draw your attention to the fact that if your personal data is erased, some services or parts of services may no longer be available or usable.


Any data subject has the right to lodge a complaint with the competent data protection authority. If the data controller is located in Switzerland, this will be the Federal Data Protection and Information Commissioner. In the case of a data controller located in the Principality of Liechtenstein, this will be the Liechtenstein Data Protection Authority.


10. Cookies, Internet analytics and tracking tools

We use various common technologies to collect, record and analyse data when you visit our website and use our services.


We use cookies, which allow us to identify your browser or device. A cookie is a small file that is sent to your computer or automatically saved on your computer or mobile device by the browser you are using. When you access a service again, it can recognise your browser or device using cookies. Cookies can store various information, such as user preferences. We use session cookies. These are necessary for the essential functions of our services and are automatically deleted after you have used them. We also use temporary and persistent cookies, which remain stored on your computer or mobile device for longer periods. The information collected through cookies allows us to improve our website and services based on customer feedback and to provide you with tailored offers.


However, you can block or delete cookies in your browser settings. Please note, though, that blocking cookies may prevent you from using all the features of a service. Similarly, deleting cookies will also delete any opt-out cookies you have saved. You will then need to reactivate these opt-out cookies the next time you use the service. Otherwise, you will be identified as a new user and will have to re-enter your information.


In addition to cookies, we use web analytics and tracking tools to measure and evaluate the use of our website and services, personalise services, and display tailored offers and advertising. Data processing carried out using such tools, generally provided by third parties, is subject to the data use and protection provisions of those third parties.


11. Integration of third-party offerings

We integrate third-party services and content on our websites that may allow you to interact with third parties (e.g., YouTube videos or online payments via a payment service provider). Any data you enter is then either transmitted to these third parties for processing and fulfilment of the service in question, or processed directly by them.

Please note that these third parties process the data in accordance with their own data use and protection provisions.


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